Return & Refund Policy

Virginia Perfume UAE

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be in the same condition as when you received it.
• The item must be unused, unworn, and with original tags.
• The item must be returned in its original packaging.
• A receipt or proof of purchase is required.

Return Shipping Cost

If you wish to return your order, the customer is responsible for the shipping costs.

This includes:

• The original delivery shipping cost.
• The return shipping cost.

Customers may return their items through one of the following options:

1. Returning the item through one of our branches, or
2. Sending the item back via a courier/shipping company.

All shipping and return expenses are fully covered by the customer.

How to Start a Return

To request a return, please contact us first at:

Email: virginiaperfumeuae@gmail.com

After your request is reviewed and approved, we will send you instructions on how to return your order.

Returns must be sent to the following address:

Return Address:
Virginia Perfume UAE
Dubai, United Arab Emirates

Please note:

Items sent back to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at:
virginiaperfumeuae@gmail.com

---

Damages and Issues

Please inspect your order immediately after receiving it.

If the item is:

• Defective
• Damaged
• Incorrect item

Please contact us immediately at virginiaperfumeuae@gmail.com so we can evaluate the issue and resolve it as quickly as possible.

---

Exceptions / Non-Returnable Items

Some items cannot be returned, including:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products
• Personal care products (including opened beauty or fragrance products)
• Hazardous materials
• Flammable liquids or gases

Please contact us if you have any questions about a specific item.

We also do not accept returns on:

• Sale items
• Gift cards

---

Exchanges

The fastest way to receive a different product is to:

1. Return the original item first, and
2. Once the return is accepted, place a new order for the desired item.

---

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The same conditions apply:

• Item must be unused
• In original packaging
• With tags
• With proof of purchase

Return shipping costs remain the customer’s responsibility.

---

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved or rejected.

If approved:

• The refund will be issued to your original payment method.
• The refund will be processed within 10 business days.

Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your return was approved, please contact us at:

virginiaperfumeuae@gmail.com

---

إذا حابب، أقدر أيضًا:

• أعمل لك نسخة عربية احترافية لنفس السياسة.
• أو أجهزها بشكل مناسب لموقع Shopify أو سلة أو WooCommerce.
• أو أضيف عنوان الفرع الحقيقي في دبي بدل النص العام.