Refund policy
Return & Refund Policy
Virginia Perfume UAE
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be in the same condition that you received it.
- The item must be unused and unopened.
- The item must be returned in its original packaging.
- A receipt or proof of purchase is required.
Return Shipping Cost
If you wish to return your order, the customer is responsible for all shipping costs.
This includes:
- The original delivery shipping cost
- The return shipping cost
Customers may return their items through one of the following options:
- Returning the item through one of our branches, or
- Sending the item via a courier or delivery company.
All shipping and return expenses are fully covered by the customer.
How to Start a Return
To request a return, please contact us first at:
Email: virginiaperfumeuae@gmail.com
After your request is reviewed and approved, we will send you instructions on how to return your order.
Returns must be sent to the following address:
Return Address:
Virginia Perfume UAE
Dubai, United Arab Emirates
Please note:
Items sent back without requesting a return first will not be accepted.
For any questions regarding returns, please contact us at:
virginiaperfumeuae@gmail.com
Damages and Issues
Please inspect your order immediately upon receiving it.
If the item is:
- Defective
- Damaged
- Incorrect
Please contact us immediately at virginiaperfumeuae@gmail.com so we can evaluate the issue and resolve it.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including:
- Opened or used perfume products
- Personal care items
- Custom or special order products
We also do not accept returns on:
- Sale items
- Gift cards
Exchanges
The fastest way to exchange an item is to:
- Return the item you have, and
- Once the return is accepted, place a new order for the desired item.
Refunds
Once we receive and inspect your return, we will notify you if the refund has been approved or rejected.
If approved:
- Your refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at: